Helping supply chain source, MSM, and planners mitigate impacts to their supplier network
A global corporation needed help bringing awareness to the health of their supplier network
- Role
- Lead
- Year
- 2024 - Present
Approach
We ran multiple interviews and workshops with supply chain professionals to co-design a comprehensive application for monitoring and managing supplier-related risks which built off of previously designed applications.
Result
A product that alerts supply chain professionals to risk within their network and surfaces mitigations options to overcome medium and long-term events. Lessons: We often found ourselves trying to accommodate more features and more personas than our budget and timelines would allow. Over time we learned to adopt a backlog approach and prioritize features for subsequent releases. We also learned that data mapping is sometimes more complicated than UI conversations. Building a strong feedback loop between data mappers and our design team allowed us to rapidly make changes depending on data availability.