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Assisting homeowners with the installation of thermostats in their home
Client wanted to make thermostat installation process easier on the homeowner.
- Role
- Designer
- Year
- 2019
Approach
We conducted ethnographies to understand what issues people experienced when installing a smart thermostat, and how added, subtracted, or modified components might help solve for those issues. Methods included 4 contextual inquiries with homeowners with high/low DIY skills.
Result
A smart thermostat designed to make installation easy. Lessons : It doesn’t matter how easy your product is for you to use, or how easy you think it will be to use if asking customers to mess with wiring and electricity introduces a risk that cannot be easily mitigated.
Listed on Amazon